Support
Frequently asked questions
Digital products
What is a digital product?
A downloadable file such as a PDF guide, checklist or Excel template. No physical item is shipped.
How do I receive my download?
Once payment is confirmed you receive a secure download link on your order page and by email.
Which software do I need?
PDFs open in any PDF reader. Excel templates are built for Microsoft Excel 2016 or newer; each product page lists compatibility.
Can I use a template on multiple projects?
[LICENSE TERMS — owner to confirm]. See the Terms & Conditions.
Rendering services
What files can I send for a render?
SketchUp, AutoCAD, Revit, PDF plans, images or a written concept.
How long does a rendering take?
[TURNAROUND TIME — owner to confirm]. Tell us your deadline in the quote form.
How is rendering priced?
Pricing depends on views, complexity and resolution. Request a quote for a tailored estimate.
Payments
Which payment methods are accepted?
Payments are processed securely by Dodo Payments, our Merchant of Record, which accepts major cards and other local payment methods depending on your country. [OWNER: confirm the list shown in your Dodo checkout.]
Who processes my payment and what about tax?
Dodo Payments is the Merchant of Record: it processes the payment, calculates and collects any applicable sales tax or VAT, and issues your receipt.
What is your refund policy?
See the Refund Policy page for digital products and services.