Refund Policy

Last updated: 4 October 2026

This policy applies to purchases made on vortexhorizons.net from Vortex Horizons Ltd. (San Ignacio, Cayo, Belize C.A.). Please read it before you buy. If something is wrong with your order, contact us first: we will do our best to put it right quickly.

1. Digital products (PDF guides and Excel templates)

Digital products are delivered immediately after payment, by email and on your order confirmation page. Each download link is valid for 72 hours and can be used up to 5 times per product.

You can request a full refund within 14 days of purchase if:

• you have not downloaded the file; or
• the file is defective, will not open, or is materially different from its description, and we are unable to fix it or send you a working replacement; or
• you were charged twice for the same product by mistake (we refund the duplicate).

Because digital files cannot be returned, we do not offer refunds for a change of mind once a file has been downloaded.

If your download link has expired or a download fails, this is not a reason to request a refund: contact us and we will send you a new link free of charge.

2. Architectural rendering services

• A 50% deposit is required to book your project. The remaining 50% is due when the final images are delivered.
• Work starts once we have confirmed receipt of your deposit and all the project files we need.
• If you cancel before work starts, your deposit is refunded in full.
• Once work has started, the deposit is not refundable, because it covers time already spent on your project.
• Two rounds of revisions are included. Further revisions or changes to the agreed scope are quoted separately before any work is done.
• If we cancel your project or cannot deliver it, we refund everything you have paid for work not delivered.

Concerns about the style or details of your images are handled through the included revision rounds, rather than by refund.

3. How to request a refund

Email [email protected] with your order number (it starts with "VH-" and is on your receipt), the email address used for the order, and the reason for your request. For a defective file, a screenshot of the problem helps us resolve it faster.

We reply within 2 business days. Approved refunds are processed within 5 business days.

4. How refunds are paid

• Refunds are made only to the card used for the original purchase.
• Our prices are shown in US dollars, and your card is charged the equivalent in Belize dollars (BZD) at the fixed rate of 2 BZD = 1 USD. Refunds are made in BZD for the same amount that was charged: for example, a $9.99 USD product is charged BZD 19.98 and refunded BZD 19.98.
• If your card is in another currency, your bank converts the refund. Because of exchange rates and your bank's own fees, the amount you see may differ slightly from the original charge. We cannot control or refund fees charged by your bank.
• Depending on your bank, a refund can take 5 to 10 business days to appear on your statement.
• When a digital order is refunded in full, its download links stop working.

5. Contact us

Vortex Horizons Ltd. · San Ignacio, Cayo, Belize C.A. · [email protected] · WhatsApp +501 608-6392. If you have a problem with a payment, please contact us before disputing the charge with your bank: we can usually resolve it much faster.